Store credit is a great way to save on future purchases. Here's what you need to know:
Expiry
Credits expire 90 days from the date they're issued. Each credit has its own expiry date, and expired credits can't be reinstated — so use them before they're gone!
Your Balance
You may have multiple credits on your account, each with a different expiry date. Your total balance is the combined value of all your active (non-expired) credits. You can check your balance anytime by logging into your account.
How to Use Credits
Credits can be used at checkout to pay for eligible purchases. They can't be used to buy gift cards, and they can't be exchanged for cash.
Refunds
If you return something bought entirely with credit, the refund goes back to your account as credit. If you paid with a mix of credit and another payment method, your refund will be split the same way you paid.
Adjustments
In rare cases, we may need to remove credits from your account — for example, if they were added by mistake, linked to a cancelled or refunded order, or connected to suspected fraudulent activity. We'll always let you know if this happens.
Credits belong to you and can't be transferred or shared with others.
