Pre-Order Information

If you select this option, your order will be dispatched within two business days from our Australian based warehouse, after the expected arrival date.

Is there any difference between Pre-Ordered products and Buy Now products?

Absolutely not, they are identical in every way except Buy Now products are shipped immediately.

Can I cancel a Pre-Order?

In exchange for offering you a pre-order discount, we are asking for a firm commitment on an order. Therefore, Pre-Orders cannot be cancelled due to the fact that we have already started building your item in our factories, especially for you.

Can I upgrade a Pre-Order to Buy Now after placing an order?

Yes, of course, as long as we have stock of the item. Please contact us if you wish to do this.

Please note that all orders are sent in a single shipment. If you order a pre-order item AND a buy now item, the full order will be dispatched when the last item is ready for delivery. Please let us know if you would like your order dispatched in multiple shipments - we will determine the revised shipping cost for you. Please note with Pre-Ordering we are only able to advise the expected Consignment Date into Australia. The date the goods arrive at our warehouse for dispatch to you is dependent on many factors, such as the time taken to get the raw materials to the factory, passing our 100% quality control inspection, clearing customs, etc. As a result, delays can occur. If you require delivery by a specific date, it is advisable to Buy Now rather than Pre-Order.